On 17 November 2025, Don Bosco Tech hosted an engaging and thought-provoking guest lecture that left a lasting impression on students aspiring to build careers in the service industry. The session, led by Mr. Kushant Kumar, focused on the dynamic and fast-evolving role of Customer Care Executives in the IT sector and beyond.
From the very beginning, the audience was drawn into the discussion as Mr. Kushant Kumar outlined how today’s service-driven market places the Customer Care Executive at the heart of every organisation. No longer limited to resolving queries, these professionals act as the bridge between a company and its customers, shaping the brand’s identity through every interaction.
Students gained a deeper understanding of the importance of handling customer concerns with empathy, patience, clarity, and professionalism. The lecture highlighted how every phone call, message, or customer interaction becomes an opportunity to build trust, enhance satisfaction, and strengthen the company’s reputation. Communication skills, especially active listening, emerged as a key element in resolving issues swiftly and ensuring that customers feel valued and respected.
The session also shed light on how the customer care field has grown in significance as customer satisfaction becomes a critical benchmark of business success. Mr. Kushant Kumar spoke about essential qualities such as emotional intelligence, problem-solving, resilience under pressure, and adaptability. He underlined the importance of proper documentation, adherence to organisational guidelines, and providing valuable feedback to management to support continuous improvement and service excellence.
Students walked away with a broader perspective on customer care as a meaningful and high-impact profession. They learned that customer service is not merely about answering calls but about representing the organisation’s values and ensuring every customer is left with a positive experience.
The session inspired many learners to explore promising career opportunities across industries such as IT, telecom, retail, hospitality, and banking. With the right mindset and skill set, students now see how they can chart successful career paths in roles that directly contribute to organisational growth and customer loyalty.
Don Bosco Tech expresses heartfelt appreciation to Mr. Kushant Kumar for sharing his expertise and motivating students with insights that were both practical and inspiring. His guidance made the event not just informative, but truly eye-opening and memorable for all who attended.