Name : Adna Javaid

Domain : CRM Domestic Voice

Employer :J&K Bank

Designation : Customer Care Executive Process

Adna Javaid’s struggles began at a very young age. She grew up in poverty, suffered physical abuse from her family, and was also mentally abused. She was born in Bemina, a region in the heart of Srinagar, the summer capital of Jammu and Kashmir, India. Adna’s father Javaid Ahmad Bhat was a shopkeeper who could hardly support his family. She dropped her studies after completing 12th and remained in her home for some years. She wanted to chase her dreams, but could not find a way to fulfill them.

Despite her difficult circumstances, she began writing plays and performing them in small venues in her locality. However, her early efforts were unsuccessful, and she faced rejection after rejection. In 2021, Adna staged her first play, “I Know I’ve Been a Girl,” in her community. The play was poorly received, and Adna lost all of her savings. However, she continued to have faith and slowly built up her future.

During the Don Bosco Tech Srinagar mobilization near her locality, Adna saw the Don Bosco Tech team and spoke to them about her problems. The team convinced her to join the training and assured job assistance, and she decided to join the CRM Domestic Voice Domain.

Adna’s breakthrough came in 2021 when she realized that she was closer to her dreams after training at Don Bosco Tech Training Centre Srinagar. 

Since then, Adna has become one of the most successful and influential figures in the BPO sector. Despite facing significant obstacles and setbacks, she persevered, continued to work hard, and believed in herself and her vision.

She is now working as a Customer Care Executive Process, at J&K Bank, supported by DigiTech, Call System Pvt. Ltd, with Rs 12,101 CTC monthly remuneration.

Adna is so happy about her life now, and she is also helping many girls to join the job-oriented course at Don Bosco Tech Training Centre, Rajbagh, Srinagar.