Name : Tsurila

Domain : BPO

Employer :Niathu Resort

Designation :Service Personnel

Ms. Tsurila, 23 year old daughter of Mr. Ramji and Ms. Hokiuchi hails from Tuansang District of Nagaland. Being social workers, her parents' meagre income is hardly sufficient to meet all household expenses. After her 12th standard, she chose to work in a BPO so that her sister can complete her college studies.   Before joining the BASE programme at DB Tech, she was looking for a better job opportunity to hone her skills. She discovered about the skill training programme running at DB Tech (ASSISI) through an advertisement published in local daily when she was in Dimapur for holidays. She visited the centre and collected the complete information about the training programme and placement assistance. After the interest inventory test which is used for determine a candidate’s domain interest, she was counseled to enroll in Hospitality domain keeping in mind her qualification and personality. With a hope to get a better job, she joined the training in Hospitality. Her expectations from the programme were to learn technical skills to get a highly regarded job that will help her acquire sustainable livelihood not only for her but for the complete family. She even wants to support her sister in her higher education. Being a very pleasant personality, there was no obstacle in her way other than her low qualification.

During the training at DB Tech (ASSISI), all the valuable Hospitality skills were taught through different modes and resources. Besides imparting skill training, the other components of training programme like communication / spoken English, soft skills, and information technology / computer were also taught her. Theory and practical classes, mock-interviews, demonstrations, guest lectures, industrial exposure were the different modes applied for imparting training and upgrading skills for a favourable job. After the training, she was helped to get a job as Food & Beverages service member at Niathu Resort located in Chumukedima (Dimapur). She was interviewed by HR and Management of the Resort and cleared the interview successfully in her first attempt. She was hired by Niathu Resort at a monthly salary of Rs. 4000/. The employer is completely satisfied with the performance of Tsurila. The HR Manager says, “We are impressed with the level of her overall professional performance at her work place. She is really doing a good job.”

She was extremely happy after getting a job in Dimapur at one of the reputed Hotel Groups named Niathu. Over her achievement she says, “The ultimate benefit I have received from this training is a steady job in one of the most reputed Hotels and Resorts group in North East and an possibility to earn consistently till today, I am supporting my family financially, which means a lot to me.”