Alumni Guest Lecture Report

On 06 June 2026, Don Bosco Tech, Jalandhar Centre organized an inspiring Alumni Guest Lecture for the trainees of the IT Customer Care Executive (IT CCE) domain. The session featured Mr. Dipanshu Puri, a successful alumnus of the IT CCE domain, who is currently working with Capital Small Finance Bank. He returned to his alma mater to share his professional journey and motivate the current batch of trainees.

The session commenced with a warm welcome and introduction by IT CCE Domain Trainer, Mr. Himanshu Panday. He highlighted Dipanshu’s achievements and encouraged the trainees to learn from his experiences and success story.

During the lecture, Dipanshu shared how the training and guidance received at Don Bosco Tech helped him develop essential communication, customer service, and professional skills that became the foundation of his career. He explained how these skills helped him secure employment at Capital Small Finance Bank and grow professionally in the banking sector.

He emphasized the importance of confidence, discipline, continuous learning, and maintaining a positive attitude in the workplace. Drawing from his real-life experiences, he provided practical insights into handling customers effectively, managing workplace challenges, and adapting to professional environments. His valuable suggestions helped trainees gain a better understanding of industry expectations and career opportunities in both customer service and banking sectors.

The session was highly interactive, with trainees actively participating and asking questions related to career growth, customer handling, workplace professionalism, and skill development. Dipanshu responded enthusiastically, offering practical advice and motivating trainees to remain focused on their goals.

The lecture concluded on an encouraging note, inspiring trainees to make the best use of their training and strive for excellence in their careers. The session successfully highlighted the importance of alumni mentorship and demonstrated how Don Bosco Tech's skill development programs can lead to successful career opportunities, as reflected in Dipanshu Puri’s professional journey with Capital Small Finance Bank.

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