Don Bosco Tech Haridwar organized an exposure visit to Hotel Mehfil for F&B Steward Domain trainees on March 15, 2021. All the trainees were accompanied by the trainer to Hotel Mehfil. At the hotel, they were welcomed by Mrs Navpreet Wallia (General Manager, Hotel Mehfil). He introduced the trainees to the General Manager and was coordinating with the hotel staff for an exposure visit.

At first, the coordinating staff took the trainees to reception and highlighted the work performed by the front desk office like check-in, check out, maintaining the GRC register, payment procedure, room tariff and room categories. After that, he took the trainees to the Food and Beverage department, where staff members shared about their work and different types of food and beverage items including other important things like restaurant operation related, table service, table setup, food and beverage order taking process and services procedure, restaurant equipment, and defining the menu.

After that, he took the trainees to the banquet hall, where he explained about different types of banquet hall setup and buffet setup. After that, trainees were taken to a Coffee shop which is operational 24x7. The staff of the coffee shop told the trainees about different types of coffee. In the end, trainees were taken to the housekeeping department where trainees were made aware of the cleaning process, room amenities, bathroom amenities, bed making and cleaning process.

After visiting every important section of the hotel, trainees expressed their gratitude towards the hotel staff and General Manager for giving them the opportunity to experience a hotel environment.

Trainees were very happy with this exposure visit as they learned a lot and saw things in reality which they used to study in textbooks and they were excited are looking forward to working in the hotel industry soon.