On 21st June 2022, Don Bosco Tech organized an engaging exposure visit for CRM domestic voice trainees to Nexa Jammu Motors & True Value. The visit was a unique opportunity for the trainees to delve into the intricacies of customer care and call center operations.

Upon arrival at Nexa, the trainees were warmly welcomed by Mrs. Sheenu Pandita, the Customer Care Manager. Mrs. Pandita graciously introduced the trainees to the staff and facilitated their interaction with the team, setting the stage for an enlightening experience.

During the visit, the trainees were taken to the call center, where Mrs. Pandita provided invaluable insights into the day-to-day responsibilities of Call Centre Executives. She elaborated on tasks such as handling calls, message-taking, call redirection, file organization, data maintenance, and customer issue resolution. This firsthand exposure gave the trainees a comprehensive understanding of the multifaceted role played by customer service professionals.

Moreover, Mrs. Pandita elucidated the essential skills and qualifications required for success in the call center domain. These included verbal communication proficiency, phone etiquette, active listening skills, data entry proficiency, customer-centric approach, attention to detail, professionalism, and the ability to multitask effectively. Her guidance on these critical aspects added depth to the trainees' learning experience, paving the way for their professional growth and development.

Overall, the exposure visit to Nexa Jammu Motors & True Value was not only insightful but also inspiring, empowering the trainees with practical knowledge and skills essential for excelling in the customer care industry.