The field visit to Extreme Motors Pvt. Ltd. on February 25, 2023, proved to be a transformative experience for the CRM domain trainees under the guidance of Mr. Puneet Singh Jamwal. As the trainees entered Extreme Motors, their enthusiasm was palpable, eager to delve into the real-world dynamics of their industry.
Mr. Mittul Gandotra, the Manager at Extreme Motors, orchestrated a seamless and insightful experience. He welcomed the trainees with warmth, providing a comprehensive overview of the organization’s rich history and intricate operational structure. His engaging session offered invaluable insights into the different departments, setting the stage for a deep dive into practical learning.
The trainees were divided into two groups, each immersed in sessions with Customer Service Representatives (CSRs) managing live customer interactions. Equipped with headsets, the trainees actively participated in resolving customer queries, gaining firsthand exposure to the challenges and nuances of customer service. This hands-on encounter was not just enlightening but also motivational.
This real-world exposure highlighted the direct correlation between classroom learning and its practical application, reinforcing the importance of their training for future career success. The trainees' newfound knowledge and eagerness for more such experiential learning opportunities underscored the profound impact and value of well-organized field visits in enhancing their professional development.