The Don Bosco Tech center in Guntur, Andhra Pradesh, orchestrated a captivating Guest Lecture event tailored for BPO trainees on the 12th of August, 2020. Mr. Bhanu Prakash, an esteemed Human Resource Manager at Amaravati Technology in Vijayawada, graciously lent his expertise, courtesy of JMJ Social Service Society. Recognizing the heightened importance of online classroom sessions amidst the challenges posed by the Covid-19 pandemic, the center adeptly organized this event to enlighten trainees on workplace essentials and job descriptions.

The session commenced with a warm welcome song, setting the tone for an engaging interaction. Mr. Bhanu Prakash commenced with an insightful discourse, delineating the intricacies of BPO management, elucidating various departments and emphasizing the significance of production and service quality. Beyond mere operational aspects, he delved into the nuances of guest interaction, stressing the virtues of patience, attentive service, and effective communication techniques. His pragmatic advice aimed at alleviating work burdens and fostering a culture of hospitality left a lasting impact on the attendees.

Moreover, Mr. Bhanu Prakash shared invaluable insights into career progression within the BPO industry, outlining the hierarchical structure and pathways to advancement. His motivational address instilled a sense of ambition and aspiration among the students, inspiring them to strive for excellence in their professional journeys.

The interactive segment of the session provided a platform for students to pose queries, which Mr. Bhanu Prakash adeptly addressed, offering practical solutions and guidance. Reflecting on the experience, he expressed profound admiration for Don Bosco Tech's commitment to empowering individuals through livelihood training, acknowledging the ripple effect of their efforts on society at large.

In his closing remarks, Mr. Bhanu Prakash remarked, "Contributing to Don Bosco Tech's noble cause is akin to casting a stone into an ocean of possibilities. Each student's journey towards self-reliance not only transforms their lives but also enriches the fabric of our community. It's an honor to play a small part in this transformative process."

This event served as a beacon of inspiration, equipping trainees with invaluable knowledge and motivation to excel in the dynamic realm of BPO operations. The synergy between industry expertise and educational initiatives exemplifies the transformative potential of such collaborative endeavors.