1st Guest lecture of Hospitality Domain HSBC Batch-12
02 Mar 2021
Under the guidance of Mr. Kaushik, a beacon in the realm of hospitality training, Asha Deep Community College in Muzaffarpur was graced by the esteemed presence of Mr. Abhishek Kumar, the Front Office Manager at Hotel J.K Residency. On this vibrant afternoon of May 8th, 2024, 24 eager students gathered to glean wisdom from his wealth of experience.
The session commenced promptly at 2:00 PM, with Mr. Kumar delving into the intricacies of the hospitality industry. His objective was crystal clear: to provide a comprehensive introduction to this dynamic field. Throughout the lecture, he meticulously outlined the duties and responsibilities spanning across all departments within a hotel, enlightening the audience with invaluable insights.
From navigating the nuances of Online Booking Portals to the meticulous handling of Guest Registration Cards (GRCs), Mr. Kumar left no stone unturned. Students were enthralled as he elucidated the significance of Log Books, the intricacies of Night Audit procedures, and the seamless UPI payment protocols embraced by modern establishments.
One particularly illuminating segment centered on "Bill to Company," shedding light on the intricacies of corporate billing processes within the hospitality landscape. Engaging with students, Mr. Kumar fostered an environment of interactive learning, fielding questions with grace and clarity, ensuring no query went unanswered.
As the session drew to a close, students expressed profound gratitude for the wealth of knowledge bestowed upon them. The feedback resonated with a resounding sentiment of satisfaction, with participants lauding the lecture as a transformative learning experience. Mr. Kumar's adept navigation through industry intricacies left attendees equipped with a deeper understanding of industry requisites and poised to navigate the ever-evolving landscape with confidence.
In a fitting conclusion, Mr. Kaushik, the revered hospitality trainer, extended a heartfelt vote of thanks, encapsulating the collective sentiment of gratitude towards Mr. Kumar's illuminating discourse. As the event concluded, it marked not just an end but a beginning—a dawn of newfound insights and inspiration in the journey towards hospitality excellence.