Don Bosco Tech-Gulbarga orchestrated its second captivating guest lecture tailored for the aspiring trainees of the CRM Domestic Non-Voice domain on January 18, 2020. The esteemed guest speaker, Mr. Mahesh, graced the occasion, drawing from his rich experience of five years in Chrome under Quest, predominantly as an HR professional. Despite his seasoned background, Mr. Mahesh graciously accepted the challenge to impart wisdom on BPO and tele-calling skills, a testament to his commitment to nurturing the next generation of professionals in this dynamic field.

Under the gracious introduction by Mrs. Sheetal, the trainer in CE & ITES, the session commenced at noon. Mr. Mahesh's eloquence and clarity resonated as he engaged the audience, ensuring that every trainee could effortlessly follow his discourse. One notable aspect was his deliberate choice of tone and volume, which he later elucidated, emphasizing the importance of effective communication in the realm of customer service.

Interactive elements were seamlessly woven into the session, as trainees were encouraged to introduce themselves, fostering a sense of camaraderie and participation. However, the true essence of the lecture lay in the invaluable insights shared by Mr. Mahesh. Six pivotal tips were imparted, each serving as a cornerstone for success in the call center environment.

Firstly, Mr. Mahesh underscored the significance of confident customer engagement, emphasizing the need to elucidate solutions or products effectively. He further emphasized the role of persistent follow-ups, recognizing them as essential for resolving queries and ensuring customer satisfaction.

The importance of active listening emerged as a recurring theme, with Mr. Mahesh highlighting its pivotal role in understanding customer needs and providing tailored solutions. Moreover, he stressed the significance of soliciting feedback, recognizing it as a potent tool for self-improvement and enhancing overall service quality.

In the context of language usage, Mr. Mahesh advocated for professionalism, cautioning against the use of inappropriate language or references. Finally, he underscored the importance of addressing customer queries with precision, leveraging each interaction as an opportunity to showcase one's capabilities and expertise.

The session culminated with a vote of thanks delivered by Mr. Shivaraj, Trainer in Retail Marketing, expressing gratitude to Mr. Mahesh for his enlightening discourse. In retrospect, the event served not only as a platform for knowledge dissemination but also as a catalyst for personal and professional growth, leaving an indelible mark on the attendees' journey towards excellence in customer relationship management.