Don Bosco Tech Hassan recently organized an intriguing and insightful Awareness Programme for the CRM non-voice Batch-1, in collaboration with ICICI Bank on May 15, 2024. This engaging event aimed to equip students with a deep understanding of customer relationship management in a non-voice setting.

Throughout the programme, students delved into a wide range of essential topics, including understanding customer needs, mastering effective communication techniques, developing problem-solving strategies, and maintaining professionalism in customer interactions. The sessions were conducted by seasoned professionals from ICICI Bank, who shared their extensive knowledge and real-world experiences, making the learning both highly practical and relevant.

A highlight of the event was the interactive sessions, where students actively engaged by asking questions, participating in discussions, and taking part in role-playing scenarios that simulated real customer interactions. This hands-on approach not only helped students to internalize key concepts more effectively but also enabled them to develop critical skills necessary for thriving in the CRM non-voice domain.

Overall, the Awareness Programme organized by Don Bosco Tech Hassan and facilitated by ICICI Bank was a profoundly enriching experience. It provided students with newfound knowledge, honed their skills, and boosted their confidence, thoroughly preparing them for successful careers in customer relationship management.