On 07 April 2026, the centre organized an enriching guest lecture session for the Guest Service Associate (GSA) trainees, featuring Mr. Starson D. Mark, Front Desk Executive at Papumpare Jungle Resort. The session served as a valuable platform for trainees to gain firsthand insights into the vibrant and ever-evolving hospitality industry.

Drawing from his professional journey, Mr. Mark offered a comprehensive understanding of the roles and responsibilities of a front desk executive. He highlighted the significance of maintaining strong work ethics, effective communication, and a guest-centric approach. Through practical examples, he illustrated how professionalism, empathy, and presence of mind play a crucial role in delivering exceptional guest experiences.

The session stood out for its highly interactive and engaging nature. Trainees actively participated, raising insightful questions related to workplace challenges, career progression, and industry expectations. Mr. Mark addressed each query with clarity and practical relevance, enabling trainees to connect classroom learning with real-world scenarios.

The lecture proved to be both inspiring and informative, leaving a lasting impact on the trainees. It not only enhanced their understanding of the hospitality sector but also instilled confidence and motivation to pursue their careers with dedication and professionalism. Such initiatives underscore the commitment of Don Bosco Tech Society in empowering youth with the skills, knowledge, and mindset required to succeed in the service industry.