Don Bosco Tech Society CRM students were honored to host Mrs. Bhanu, the esteemed Manager of CMR Shopping Mall, for a guest lecture on the pivotal role of Customer Care Executives (Non-Voice) on March 6th, 2024. With her extensive experience in managing one of the region's most prominent shopping destinations, Mrs. Bhanu brought invaluable insights and practical examples to our students.

During the lecture, Mrs. Bhanu delved into the nuances of the Customer Care Executive role, with a specific focus on non-voice customer service channels such as email, chat, and social media. Through her expertise, students gained a comprehensive understanding of the responsibilities, challenges, and best practices associated with providing exceptional customer care through these communication channels.

The lecture covered various essential topics, including effective communication techniques for non-voice interactions, understanding and fulfilling customer needs, managing inquiries and feedback, utilizing technology and CRM systems efficiently, and building long-term customer relationships and loyalty.

Mrs. Bhanu's engaging presentation style and practical insights aimed to inspire students to excel in their future careers as Customer Care Executives. Through interactive discussions and real-life case studies, she empowered students to develop the skills and mindset necessary to thrive in the dynamic field of customer service.

By the end of the session, students not only gained a deeper understanding of the intricacies of the Customer Care Executive role but also felt motivated and equipped to make a positive impact in their future endeavors. The Don Bosco Tech Society extends heartfelt gratitude to Mrs. Bhanu for her willingness to share her expertise and contribute to the professional development of our students.

The enlightening and enriching session with Mrs. Bhanu underscores our commitment to preparing students for success in the ever-evolving world of customer relationship management. We are confident that the insights gained from Mrs. Bhanu's lecture will serve as a solid foundation for our students as they embark on their careers in customer care.