On 24 March 2025, Don Bosco Tech Society organized an engaging and insightful industrial visit to Koties Shopping Mall for 25 trainees enrolled in the Domestic Data Entry Operator (DEO) program. The visit was thoughtfully designed to bridge classroom learning with real-world industry exposure, offering students a deeper understanding of retail operations and professional environments.

The session was led by Mr. V. Venkateswara Rao, Human Resource Manager, who warmly welcomed the students and provided a comprehensive overview of the mall’s journey, growth, and success. He highlighted the importance of a customer-centric approach, effective marketing strategies, and strong customer service practices that drive the mall’s reputation and performance. His interaction inspired students to recognize the value of adaptability, communication, and professionalism in the workplace.

As part of the visit, students were taken on a guided tour of the mall, where they closely observed various operational aspects such as store layouts, inventory management systems, billing processes, and customer engagement techniques. They gained practical insights into visual merchandising and how strategic product placement and presentation influence customer behavior and enhance the overall shopping experience.

The exposure extended beyond technical understanding, as students also witnessed firsthand the importance of teamwork and coordination among staff in a dynamic and fast-paced retail setting. The visit emphasized how different departments work together seamlessly to ensure efficiency, customer satisfaction, and smooth day-to-day operations.

This enriching experience not only broadened the students’ perspectives but also strengthened their confidence and readiness to step into professional roles. It served as a valuable learning milestone, reinforcing the importance of practical exposure in shaping skilled, competent, and industry-ready individuals.