LMS Report 

Trade: Telecom Customer Care Executive
Date - 29.may.2026

Key Topics Covered

* Customer Service Skills
* Communication Skills
* Call Handling Process
* CRM Software Basics
* Complaint Resolution
* Professional Etiquette

 Practical Activities

* Mock Call Practice
* Customer Interaction Role Play
* CRM Data Entry Practice

Learning Outcomes

Trainees improved their communication, call handling, customer interaction, and problem-solving skills. They gained basic knowledge of CRM operations and professional customer service practices.

 Overall Progress

Trainees actively participated in training sessions and demonstrated satisfactory progress in both theoretical and practical learning.

This format is concise and suitable for monthly LMS reporting.

 

Trainer -Shubhangini Gupta

Mohanlalganj Lucknow Cneter