Third-Party Assessment Report

Sector: Tourism and Hospitality
Job Role: Guest Service Associates

Batch code: 260158
QP Code: THC/Q0301
Training Partner: Don Bosco Tech Society
Assessment Agency:Mettl
Report Date: 11/07/2026
Assessment Date(s):11/07/2025
Location(s): Don Bosco Tech Society, Mohanlal Ganj

1. Introduction

This report presents the findings of the third-party assessment conducted for the Guest Service Associate under the Accenture hospitality
The objective of the assessment was to evaluate the knowledge, skills, and attitudes of the trainees 

2. Assessment Methodology

Component

Description

Mode of Assessment

                Online

Tools Used

                Online

Assessor Name

                Krishan Lal Chaudhary

Duration

01 Hrs

Batch Size

 25 No.

 

3.Overall Batch Performance:

  • Total Candidates:                    25
  • Candidates Present:                24

           

4. Observations and Findings

  • Most trainees demonstrated strong practical & theory skills in Guest Service Associate
  • Training infrastructure at the center was as per norms

5. Conclusion

The assessment indicates that a majority of the candidates have achieved the required competencies and are fit for employment as Guest Service Associates in the hospitality industry. With ongoing practice and industry exposure, they are likely to perform effectively in guest relations, and customer service roles.