On May 6th, 2024, Don Bosco Tech, Rangajan, Assam had the privilege of hosting Mr. Ajoy Kanoi, the esteemed Proprietor of Hero Auto World, Bengenakhowa, Golaghat, Assam, as the resource person for their inaugural guest lecture on the Automotive Telecallers domain. Mr. Kanoi's insights shed light on various crucial aspects of the automotive industry, starting with its indispensable role in shaping modern society, and delving into current trends, technological advancements, and challenges faced by the sector. He emphasized the pivotal role telecallers play in customer support and sales, stressing the importance of effective communication and understanding customer needs. Mr. Kanoi underscored the significance of greetings in setting a positive tone for interactions, as well as the importance of grooming and professional appearance in building trust with customers.
Furthermore, he encouraged trainees to continuously enhance their skills, stay updated with industry trends, and prioritize health and hygiene. During the interactive session, trainees raised queries regarding the roles of telecallers and salary expectations. Mr. Kanoi elucidated the multifaceted responsibilities of telecallers, ranging from handling calls and providing information to scheduling appointments and processing orders. Regarding salary, he mentioned that fresher telecallers could expect a starting salary between Rs. 8000 to Rs. 10000, with potential for growth based on experience, performance, and acquired skills. The lecture provided a comprehensive understanding of the importance of communication skills, professionalism, and industry knowledge for individuals aspiring to excel in the automotive sector. Don Bosco Tech expresses gratitude to Mr. Ajoy Kanoi for his invaluable insights and looks forward to further enriching sessions in the future.