The journey of Don Bosco Tech Rangajan's Food and Beverage Associate trainees to Hotel 'BORGOS' The Wild Valley Dhansari was a captivating exploration into the heart of hospitality excellence. On March 11, 2024,accompanied by 15 enthusiastic trainees, dedicated domain trainers, and supportive staff, the group arrived at the picturesque location of Koibatra Gaon, Golaghat, Assam, at 12:45 pm, ready to immerse themselves in a world of luxury and service.

BORGOS, a name derived from "Big Banyan Tree," was established on November 30, 2023, and stands as a testament to exquisite hospitality with its 64 rooms and a team of 67 dedicated staff members, all under the astute management of Sir Ramesh Saikia. The trainees were warmly welcomed and guided by industry experts, including Sir Dipankar Sangma, the seasoned F&B Manager, Madam Jasmine, the Front Desk Manager exuding grace and efficiency, and Sir Jun Dutta, the meticulous Housekeeping Manager ensuring every corner shines with perfection. The journey commenced with a gracious welcome from Sir Dipankar, who not only greeted the group but also opened the doors to a realm of relaxation and rejuvenation at the 'Jasmine Spa.' Here, the trainees were introduced to a spectrum of spa packages ranging from pedicures to therapeutic treatments, setting the tone for an indulgent experience. The tour continued to a delightful banquet area adjacent to a sparkling swimming pool, where Madam Jasmine elaborated on event organization and the exclusive privileges for resort members.

As the trainees ventured into 'The Buffalo Gym,' named so for its robust fitness offerings, they were guided through various membership packages and fitness regimes by the knowledgeable gym instructor. The journey then took a flavorful turn at the bar, where Mr. Saikia shared insights into mixology, bar etiquette, and the vibrant ambiance of bar parties, adding a dash of excitement to the hospitality mix. Exploring further, the trainees were treated to a cinematic experience at the theater hall, complete with educational classes and evening club nights. The buffet area revealed a culinary paradise, showcasing a delectable array of food and beverage offerings, while the hotel rooms, including the opulent deluxe room, unveiled the artistry behind comfortable accommodations and guest satisfaction. A highlight of the visit was the engaging discussion led by Sir Jun Dutta, shedding light on the meticulous operations of the Housekeeping department. From early morning clean-ups to personalized guest experiences, every aspect was meticulously explained, including the specialized cleaning kits that ensure pristine environments throughout the resort. Amidst this immersive journey, trainees eagerly raised insightful queries, such as Miss Chara Atharti's inquiry about ensuring guest comfort. Mr. Dipankar's response resonated with the essence of hospitality, emphasizing the resort's commitment to cleanliness, exceptional services, a plethora of amenities, and above all, a warm and welcoming atmosphere that ensures every guest feels cherished and cared for. This industrial visit wasn't just a glimpse into a luxurious resort; it was a masterclass in hospitality, leaving the trainees inspired and equipped with knowledge that transcends textbooks, preparing them for a dynamic career in the thriving hospitality industry.