Don Bosco Tech in Karunapuram hosted an enlightening guest lecture on September 26, 2019, as part of its ongoing efforts to empower trainees with practical insights into the world of sales and customer service. The esteemed speaker, Mr. Sravan Kumar, HR Manager at Heritage Fresh, Hyderabad, shared his invaluable expertise garnered from over five years in the retail sector.

Mr. Kumar captivated the audience with his discourse on the pivotal role of a Customer Service Associate (CSA) in retail. Emphasizing the significance of product presentation, he underscored how a well-arranged display can entice customers and enhance their shopping experience. Furthermore, he delved into the meticulous process of product stocking, stressing the importance of monitoring expiry dates and maintaining inventory integrity.

Beyond operational tasks, Mr. Kumar delved into the behavioral aspects crucial for success in the industry. He emphasized the importance of discretion, urging employees to uphold confidentiality and professionalism at all times. Additionally, he elucidated on strategies for maximizing customer satisfaction and fostering loyalty, offering practical advice on effective interaction at the billing counter and utilization of payment methods.

Drawing from his own journey to becoming an HR manager, Mr. Kumar highlighted the vast career progression opportunities within the retail sector. He inspired trainees to cultivate a proactive mindset and leverage their experiences to ascend the professional ladder.

The event concluded on a high note, with Mr. Kumar expressing his delight at the opportunity to engage with the enthusiastic trainees of Don Bosco Tech, Karunapuram. As the session drew to a close, Retail Trainer Mamatha extended heartfelt gratitude on behalf of the center, leaving attendees inspired and eager to embark on their own career journeys in the dynamic realm of retail.