To acquire the authentic background of the work field, and to demonstrate the industrious skill, Don Bosco Tech (Karunapuram) organized an exposure visit of Sales Associate domain, under Accenture Phase -10, on October 25, 2019, to Reliance Smart store at Alankaar Centre, Hanamkonda. The sole purpose of this was to gain hands-on training in their domain.

Mr. Arun Kumar (Assistant Store Manager) appreciated our mission of skilling and empowering. He welcomed the trainees with an open arm and helped the trainees to first observe all the things in the store. And thus saught their suggestions to bring improvement in the store if needed.

Trainees obtained the erudition about the store - the proper settings, ways of arranging and categorized the products. Separate sections were allocated to each product, equipment, vegetables, frozen Items, high values, food, and nonfood items, etc. All products were available in varying quantities in the market. Different types of food items, kitchen utensils, and other equipment are kept in their particular sections. One of the customer associates, while the trainees were ordering the store-room, showed how to face the products, check the expiry date, to calculate the expiry date of a particular product to expound the distrust of customers.

The store manager asked the trainees to gather at one place and asked for their feedback, post arranging the storeroom. He received quite a lot of sensible feedbacks and asked some questions regarding the retail industry and work referential in the retail sector to examine the trainees' knowledge in their domain.

He also explained the customer behavioral skills to the trainees in the store which covered, how to convince them to buy a product, how to explain the uses of equipment, ways of attracting the customers to buy another product related to their fondness. The Manager continued to explain how to deal with the customers when they are in a dilemma to buy the same products in variable quantities. The key responsibility of a customer associate is “To have patience in every given situation to handle the customer and to have the endurance to stand many hours,” he said. The retailer should he added, “Always convince them to buy more quantity of products with enticing offers and savings so that the particular section sales may increase, people also get some spirit to come again and visit the same store to buy things whenever they need and while covering any distance from the outlet.”

Another important thing he shared with the trainees was ‘Life Skills;’  punctuality, and perfection of Customer Sales Associate work. “The sincerity of hard work and perfection will help the trainees to grow in the retail industry,” said the Manager. Added “Following the ethos of the organizations also shows the responsibility and sincerity of a person.

The trainees got enough tips as to how to bring an esthetic sense in the store by way of receiving the customer and doing all the things according to the organization norms. The participants observed all the things in the store, such as offer boards and pasted save cards for every product in the store. Finally, trainees had one demo session by using credit and debit cards in the billing session at the end of the visit.

The Trainees were very happy to have visited the big store. They remembered all that they had learned in class. And hence they thanked the staff of the organization including the Store Manager. They are also indebted to their trainers who have given an ample opportunity to visit the site and to learn.