On December 30, 2024, Don Bosco Tech Karunapuram Center organized an enriching field visit to Druvanth Telecaller Company for students enrolled in the Customer Care Executive Domestic Non-Voice program (ID: 240665). The visit was designed to offer an immersive experience, bridging the gap between classroom learning and the dynamic world of customer service operations.

The purpose of this visit extended beyond observation; it was an opportunity for students to step into the professional realm, understand the intricacies of a telecalling company, and witness firsthand the vital role of non-voice customer service executives.

From the moment the students arrived, they were welcomed into a professional setting that exuded efficiency and customer-centric dedication. The visit commenced with an insightful orientation session led by the HR Manager, who provided an in-depth overview of the company’s history, mission, and its essential role in the telecommunication industry. The significance of customer service in building lasting client relationships was emphasized, setting the stage for an eye-opening experience.

One of the most engaging segments of the visit was an interactive session with seasoned customer service executives. These professionals shared invaluable experiences, shedding light on the skills and expertise required to excel in non-voice roles such as email and chat support. The discussion revolved around the importance of effective communication, patience, and problem-solving—traits that define success in this field.

The visit also provided students with hands-on exposure to CRM tools and essential software used in the industry. Observing the seamless execution of customer interactions gave them a deeper appreciation for the workflow and operational processes behind quality service. The practical insights gained during this experience were both motivating and inspiring, igniting a newfound sense of enthusiasm and ambition among the students.

For many, this field visit was more than just an educational trip; it was a glimpse into their future careers. The professionalism, dedication, and expertise displayed by the employees of Druvanth Telecaller Company left a lasting impression. The students departed with a sense of pride, armed with knowledge that reinforced their aspirations and strengthened their commitment to their training.

This initiative by Don Bosco Tech Karunapuram Center played a pivotal role in shaping the career outlook of the students. It was a day of discovery, learning, and inspiration—an experience that will undoubtedly remain etched in their memories as they embark on their journey toward becoming skilled customer service professionals.