On December 18, 2024, Don Bosco Tech-Karunapuram proudly launched its new batch of Customer Care Executive (Domestic Non-Voice) trainees, enrolling 27 eager students ready to embark on a transformative journey into the customer service industry. This inauguration marked the beginning of an exciting chapter aimed at equipping individuals with the crucial skills needed to thrive in one of the fastest-growing sectors of the job market. The event not only celebrated the start of a new academic cycle but also highlighted the center's unwavering commitment to enhancing employability and career advancement for youth in the region.

The event commenced with an engaging and heartfelt welcome song by the trainees, setting an uplifting tone for the day. Center Head, Rev. Sr. Princy Joseph, addressed the gathering with a compelling speech that underscored the pivotal role of customer care in today’s competitive and ever-evolving business environment. She emphasized how customer service is more than just a job; it’s a vital skill set that can shape the success of entire organizations and contribute to the growth of the economy. Sr. Princy spoke about the center's mission to not only impart technical knowledge but also bridge the gap between job seekers and industry expectations, ensuring that trainees are ready to meet the demands of the modern workforce.

A significant highlight of the event was the distribution of uniforms and training kits to the students. This symbolic gesture was more than just about attire; it signified the beginning of their professional journey, reinforcing the importance of discipline, responsibility, and commitment to the training ahead. These tools—uniforms, study materials, and other resources—were designed to provide the trainees with the practical skills and knowledge that will prepare them for real-world customer service challenges.

Looking forward, Don Bosco Tech-Karunapuram is focused on continuously improving the quality of training. Plans are already underway to introduce specialized modules tailored to different aspects of customer care and to establish partnerships with leading organizations to enhance job placement opportunities. This holistic approach ensures that students are not only prepared for the technical aspects of customer service but are also trained to embody the values of empathy, communication, and problem-solving that are essential in today’s service-driven industries.

The inauguration event was a tremendous success, leaving a positive and lasting impression on all attendees. It set the stage for a series of insightful, hands-on training sessions that will empower the trainees to develop the skills they need to excel. Don Bosco Tech-Karunapuram remains dedicated to creating opportunities for young people to thrive and contribute meaningfully to the customer care sector, equipping them with the tools for success in the ever-dynamic global marketplace.

We express our deepest gratitude to all the trainers, supporters, and attendees whose contributions made this event possible. As we move forward, we are excited to continue empowering individuals and shaping the future of customer care, one trainee at a time.