A fresh chapter unfolded at Don Bosco Tech-Karunapuram on the morning of September 22, 2025, as a new batch of 25 aspiring professionals embarked on their journey into the world of Information Technology and customer care. This milestone, part of the Skills to Succeed Project 2025–2026, marked not just the beginning of a training program but the ignition of dreams, aspirations, and opportunities for young learners determined to shape their futures.

The atmosphere in the training hall was electric with curiosity and optimism. For many of the participants, this was their very first exposure to the IT-enabled service sector—a field that promises not only employment but also personal growth, communication skills, and confidence-building. What stood out most was the blend of hope and determination reflected in the faces of the students, ready to embrace a profession that thrives on adaptability, empathy, and problem-solving.

The inauguration ceremony set the tone for what lies ahead. Trainers and staff warmly welcomed the students, emphasizing the importance of dedication, discipline, and the belief in one’s own potential. Their words reminded the learners that this was more than just a skill development program—it was a stepping stone to independence and dignity of labor.

The symbolic distribution of training kits and uniforms was a moment of pride and identity. Each uniform stitched a sense of belonging and unity among the students, while the training kits represented the essential tools of learning and transformation. For the participants, these were not mere items but tangible reminders that they had been entrusted with the means to build their professional journey.

What makes this batch unique is the promise of bridging traditional education with industry-relevant skills. As IT Customer Care Executive trainees, the students are stepping into a role that demands not only technical know-how but also the ability to communicate effectively, empathize with customers, and solve problems under pressure. This holistic preparation is what distinguishes Don Bosco Tech’s approach—training that nurtures both skill and character.

The inception of this batch marks more than just the start of a program; it symbolizes hope. It reflects the ongoing commitment of Don Bosco Tech Society to empower youth through skill-based education and open doors to meaningful employment. With guidance from experienced trainers and the collective strength of the Don Bosco network, these students are poised to turn their aspirations into achievements.

In the days to come, the trainees will not only master the art of customer engagement but also gain the confidence to carve their place in the competitive job market. Their journey has just begun, and it is one filled with promise, resilience, and the possibility of transformation—for themselves, their families, and their communities.