On September 20, 2024, Don Bosco Tech Society, Gurdaspur, hosted an inspiring and dynamic guest lecture aimed at elevating the skills and knowledge of trainees pursuing careers as Customer Care Executives in the Domestic Non-Voice sector. The highly anticipated session was led by Miss Kiranjit Kaur, an accomplished professional with vast experience in customer service.

Miss Kaur captivated the audience with an engaging and insightful presentation, offering a deep dive into the critical skills necessary for success in customer care roles. With a sharp focus on the power of effective communication, she underscored the need for strong problem-solving abilities, emotional intelligence, and the capacity to manage high-pressure situations. Her emphasis on these attributes struck a chord with the trainees, demonstrating how these qualities form the backbone of a successful customer care professional.

The lecture became even more intriguing as Miss Kaur shared practical case studies, revealing real-world challenges faced by customer care executives. She provided actionable strategies to overcome these hurdles, turning abstract concepts into tangible lessons that trainees could apply immediately. Participants were immersed in discussions about industry-standard tools such as CRM software and Chat Support Systems, which Miss Kaur highlighted as key drivers in boosting operational efficiency and customer satisfaction. The demonstration of how technology can revolutionize customer care sparked curiosity and excitement among the trainees.

What truly set the session apart was its interactive nature. Miss Kaur encouraged active participation, transforming the lecture into a vibrant exchange of ideas. Trainees eagerly posed questions, participated in discussions, and walked away with newfound knowledge and a sense of confidence in their career paths.

The feedback from participants was overwhelmingly positive. The session was not only packed with valuable insights but also left the trainees feeling energized and motivated to excel in their future roles as Customer Care Executives. The practical guidance, combined with Miss Kaur’s expertise, made this event a standout experience that resonated deeply with everyone in attendance.

The Don Bosco Tech Society expressed its sincere gratitude to Miss Kiranjit Kaur for delivering such a compelling and informative session. The initiative successfully equipped trainees with essential skills while sparking a drive for excellence in the customer care industry. It was an event that truly made a lasting impact, inspiring all who attended and showcasing Don Bosco Tech Society’s commitment to nurturing the next generation of customer care professionals.

This enlightening guest lecture is sure to be remembered as a pivotal moment in the trainees' educational journey, offering them a glimpse into the exciting and ever-evolving world of customer service.