Don Bosco Tech Society marked a significant academic milestone on February 28, 2026, as Don Bosco Tech hosted an engaging and thought-provoking guest lecture for Batch 06. The session centered on the dynamic and ever-evolving role of an IT Customer Care Executive — a profession that stands at the forefront of customer experience in today’s technology-driven world.

The program began with a gracious welcome address by Mr. Sarada Prasad Nanda, who introduced the distinguished guest speaker, Mr. Sumit Kiro, Area Sales Manager at Goumaya Agro Pvt. Ltd.. Setting an inspiring tone for the session, Mr. Nanda highlighted the importance of industry exposure in shaping competent and confident professionals.

Taking the stage, Mr. Sumit Kiro congratulated the trainees for choosing a career path that plays a crucial role in bridging the gap between technology providers and end users. With clarity and conviction, he unpacked the multifaceted responsibilities of an IT Customer Care Executive — from managing customer interactions across calls, emails, and chats to diagnosing and documenting technical issues, tracking service tickets, and maintaining precise service records. He emphasized that the role goes far beyond troubleshooting; it demands empathy, patience, strong communication skills, and the ability to educate customers to prevent recurring challenges.

What made the session truly compelling was Mr. Sumit’s personal narrative. Reflecting on his journey from an entry-level position to a managerial role, he spoke candidly about the power of determination, continuous learning, and resilience. His story resonated deeply with the trainees, reinforcing the idea that growth is a product of perseverance and a willingness to embrace challenges. His practical insights transformed the lecture into a roadmap for professional success.

The atmosphere throughout the session was vibrant and interactive. Trainees actively participated, posed thoughtful questions, and engaged in meaningful discussions that shed light on the changing expectations within the IT customer care industry. The exchange of ideas created an environment of curiosity and confidence, leaving participants with a clearer understanding of their potential and responsibilities.

The event concluded with a heartfelt vote of thanks by Mr. Dillip Kumar Behera, who expressed sincere gratitude to Mr. Sumit Kiro for his valuable time, guidance, and motivational address. His words captured the collective appreciation of the trainees and faculty alike.

More than just a lecture, the session was a transformative learning experience. It not only equipped Batch 06 with practical knowledge but also instilled a renewed sense of purpose and ambition. The event stands as a memorable chapter in the journey of Don Bosco Tech, Sambalpur — a reminder that when industry expertise meets eager minds, inspiration turns into action, and aspirations evolve into achievable goals.