On March 14, 2026, Don Bosco Tech Society, Sambalpur organized an enriching guest lecture on the topic “Importance of Guest Service Etiquette in Food & Beverage (F&B)” for the trainees of the Guest Service Associate (Food & Beverage) program. The main objective of the session was to enhance the trainees’ understanding of professional etiquette, communication skills, and service standards that are essential in the hospitality industry.

The session featured Ms. Rasmita Panda, Manager, KC Palace, Sambalpur, as the guest speaker for the day. With her extensive experience in the hospitality sector and strong knowledge of service operations, she shared valuable insights on maintaining high standards of guest service in the F&B department.

The program began with a warm welcome address by Mr. Isak Pradhan, Domain Trainer, who introduced the guest speaker and highlighted the importance of guest service etiquette in building a successful career in the hospitality industry.

During the session, Ms. Rasmita Panda delivered an engaging and informative lecture focusing on various aspects of guest service etiquette in the F&B sector. She emphasized that guest satisfaction is the foundation of the hospitality industry and depends largely on the behaviour, professionalism, and service attitude of F&B associates.

Key points discussed during the session included:

  • Importance of creating a positive first impression for guests
  • Grooming standards and personal hygiene required for F&B professionals
  • Effective communication and polite behaviour while interacting with guests
  • Proper table setting, serving sequence, and basic fine-dining etiquette
  • Techniques for handling guest complaints in a professional manner
  • Maintaining cleanliness, hygiene, and food safety standards
  • Importance of teamwork and coordination during busy service hours
  • Ensuring guest comfort and satisfaction through courteous service

The session was highly interactive, with trainees actively participating in discussions and asking questions related to real-life situations in hotels and restaurants. The interaction helped them gain practical knowledge and confidence in delivering quality guest service.

The program concluded with a vote of thanks by Mr. Dillip Kumar Behera, Support Domain Trainer, who expressed sincere gratitude to the guest speaker for sharing her valuable experience and motivating the trainees.