Report On Guest Lecture
On January 3, 2025, Don Bosco Tech, Gurdaspur, conducted an insightful guest lecture for trainees enrolled in the Customer Care Executive – Domestic Non-Voice program. The session was led by the esteemed Miss Pooja, a seasoned professional from Sachin Karate Academy, who brought a wealth of experience from the customer service domain.
Miss Pooja began the session by highlighting the evolving nature of customer care, with a special emphasis on non-voice processes. She underscored the importance of effective written communication, given that non-voice roles largely involve handling emails, live chat, and other text-based interactions. She stressed the significance of clarity, professionalism, and empathy in responding to customer queries. The lecture also delved into essential soft skills such as active listening, time management, and problem-solving—core competencies required to deliver exceptional customer service. Miss Pooja enriched the session with practical examples and real-life scenarios, helping trainees understand how to manage difficult situations calmly and tactfully. A key focus was also placed on enhancing typing speed and accuracy, skills that are fundamental for success in non-voice roles. The session concluded with an engaging Q\&A segment, during which trainees had the opportunity to ask questions and receive personalized guidance from the speaker.
Overall, the guest lecture was an enriching experience for the trainees, equipping them with practical knowledge and valuable insights to support their future careers in customer care. Don Bosco Tech, Gurdaspur, extends its sincere gratitude to Miss Pooja for her inspiring and informative session. The trainees thoroughly enjoyed the lecture and expressed appreciation for the institute’s continued efforts to provide meaningful industry exposure through such initiatives.