On August 10, 2023, DB Tech Kollam organized a guest class focusing on the ‘Fundamentals of Placement Preparation and Telecalling’ for the current CRM Domestic Non-voice trainees Of Batch 230316. The session was led by Mr. Anandhu Ramachandran, the Floor Division Manager at Al Manama Hypermarket, Kollam. The welcome address was gracefully delivered by Ms. Shiny S, the Trainer at DB Tech Kollam. Mr. Anandhu Ramachandran's connection to DB Tech as an alumnus made it effortless for him to initiate the session, creating an instant bond with the trainees. This connection established a comfortable environment, developing open communication between him and the  trainees.

During the session, Mr. Anandhu Ramachandran explained into the various career opportunities within the telecalling sector. He provided the difference between a resume, CV, and biodata. Additionally, he conducted a practical session on utilizing different tools for crafting an effective resume and emphasized the importance of the right attitude during interviews. Furthermore, Mr. Ramachandran engaged the trainees by discussing topics like call handling, dealing with challenging and rude customers, and elucidating the numerous benefits that employees can derive from working in an enterprise. The trainees actively participated by raising questions and concerns related to the telecalling industry, all of which were expertly addressed by Mr. Ramachandran.

The session not only enriched their understanding of telecalling but also provided them with practical insights and guidance to prepare for their future placements. It was indeed an informative and enjoyable experience for everyone involved.