On August 7, 2024, Don Bosco Tech Kollam orchestrated an exceptionally enlightening industrial visit to Liscom Solutions and Services Pvt Ltd and Craysol Technologies in Kochi, Ernakulam district, Kerala. This meticulously planned visit aimed to equip our trainees, specializing in CRM Domestic Non-Voice and AI Cloud Application Developer roles, with indispensable on-the-job skills and a deep dive into the intricate workings of the telecom and IT industries.

Liscom Solutions and Services Pvt Ltd, a leading Voice and Non-Voice Service Provider in South Asia, is renowned for its world-class business process outsourcing services. Their expertise in customer relationship management and digital solutions serves millions globally, making them a pivotal player in the industry. Craysol Technologies, equally illustrious, is celebrated for its comprehensive IT solutions, offering significant job opportunities like Software Developer and VI Trainee roles. These two powerhouses provided an ideal environment for our trainees to explore and understand the industry from the inside out.

The industrial visit unfolded in two deeply insightful sessions. The first session was led by Ms. Ashna from Liscom Solutions, who provided a thorough overview of their services. She expertly broke down the role of customer care representatives, using real-life examples to illustrate effective customer interaction strategies. Her presentation was not just informative but also captivating, making complex concepts accessible and engaging for everyone in attendance. 

Following this, Ms. Monica, the HR Manager at Liscom Solutions, delivered a compelling session on the importance of skill development in the industry. She emphasized the critical role empathy plays in handling client concerns, leaving a lasting impact on our trainees. The interactive Q&A session that followed was particularly enriching, as it allowed our trainees to delve deeper into the industry's nuances, addressing their queries with clarity and insight.

The visit also included an exclusive guided tour of the office premises, where our trainees had the rare opportunity to observe industry practices firsthand. This immersive experience was not just about observing; it was about absorbing the essence of workplace protocols and understanding the operational dynamics that drive these successful organizations. The tour bridged the gap between theoretical knowledge and real-world application, fostering a transformative experience that has significantly enhanced our trainees' professional ethos.

Overall, the industrial visit was a treasure trove of knowledge and hands-on learning. The sessions led by Ms. Ashna and Ms. Monica were particularly impactful. Ms. Ashna's exposition of Liscom’s services, coupled with her vivid real-life examples, made the learning process engaging and memorable. Ms. Monica's guidance on skill development and the necessity of empathy in client interactions has reshaped our trainees' approach to their future careers. 

The firsthand insights gained from touring the offices have further solidified our trainees’ understanding of the industry, enriching their practical knowledge and professional acumen. This powerful blend of education, exposure, and experience has not only equipped them with industry-relevant skills but has also instilled a strong sense of responsibility and professionalism.

We extend our heartfelt gratitude to Liscom Solutions and Services Pvt Ltd and Craysol Technologies for this invaluable opportunity and their generous hospitality. The knowledge gained from this visit will undoubtedly propel our trainees toward excellence in their respective job roles. We eagerly look forward to applying these newfound insights and skills as we embark on our professional journeys. Thank you once again for your unwavering support and generosity.