On April 20, 2024, Don Bosco Tech Kollam orchestrated an insightful and eye-opening industrial visit to iSON Xperience India Pvt Ltd. in Kochi. This meticulously planned event, coordinated by Ms. Vindya P Babu, HR Manager at iSON BPO, aimed to equip 25 CRM Domestic Non-Voice trainees and 25 AI Cloud Application Developer trainees with invaluable insights into real-world job skills and industry practices.

Guided by industry experts Ms. Aiswarya R and Ms. Vindya P Babu, the sessions were not only informative but also highly engaging. They covered a wide range of topics, from job responsibilities and customer interaction strategies to the intricacies of client handling. Trainees gained firsthand knowledge of the telecom sector, exploring various departments and learning about effective client communication techniques.

This visit was more than just an educational trip; it was an immersive experience that exposed trainees to the dynamic culture of the telecom industry. They delved into its nuances, understanding the complexities and best practices of client communication.

The visit concluded on a high note with Tinu Ruben extending a heartfelt vote of appreciation to iSON Xperiences Pvt Ltd on behalf of Don Bosco Tech. This marked the end of a successful and enriching experience, leaving everyone with newfound knowledge and a deeper understanding of the industry.