Don Bosco Tech Kollam recently orchestrated an enlightening industrial visit to Liscom Solutions and Services Pvt Ltd and Craysol Technologies on March 22, 2024, in Kochi, Ernakulam district, Kerala. This visit was meticulously designed to arm our trainees, specializing in CRM Domestic Non-Voice and AI Cloud Application Developer roles, with indispensable on-the-job skills and a profound understanding of the telecom industry's intricacies.

Liscom Solutions and Services Pvt Ltd, a prominent Voice and Non-Voice Service Provider in South Asia, is distinguished for its exceptional business process outsourcing services on a global scale. Their mastery in customer relationship management and digital solutions caters to millions of customers worldwide. Similarly, Craysol Technologies is celebrated for its comprehensive IT solutions, positioning them as market leaders across enterprises of all scales, offering job opportunities such as Software Developer and VI Trainee.

The industrial visit comprised two insightful sessions. Ms. Aysha Beegum from Liscom Solutions delivered a comprehensive overview of their services, delineating the role of customer care representatives and elucidating customer interaction strategies with real-life examples. Following this, Mr. Anoop George, HR Manager at Liscom Solutions, underscored the significance of skill development in the industry and the pivotal role of handling client concerns with empathy. The interactive Q&A session facilitated a deeper understanding of industry nuances.

The visit also encompassed a guided tour of the offices, affording our trainees the opportunity to witness industry practices firsthand and garner practical insights into workplace protocols. This immersive experience aimed at bridging the chasm between theoretical knowledge and practical application, fostering a positive transformation in our trainees' professional ethos.

Overall, the industrial visit offered a wealth of educational experiences, exposure to industry best practices, and invaluable hands-on learning opportunities, aligning seamlessly with our mission to empower and prepare our trainees for prosperous careers in their chosen domains.

The sessions led by Ms. Aysha Beegum and Mr. Anoop George were exceptionally enlightening. Ms. Beegum's lucid exposition of the services offered, coupled with real-life customer interaction examples, resonated deeply with us, rendering complex concepts easily understandable. Mr. George's guidance on skill development and the importance of empathy in client interactions left an indelible mark on our perspective towards our future careers. The interactive session further enriched our learning by addressing our queries and concerns with utmost clarity.

The visit to the office premises provided firsthand insight into the operational dynamics of these esteemed organizations, further enhancing our practical knowledge and professional acumen. This amalgamation of education, exposure, and experience has not only equipped us with industry-relevant skills but has also instilled in us a sense of responsibility and professionalism vital for our future endeavors.

We extend our heartfelt gratitude to Liscom Solutions and Services Pvt Ltd and Craysol Technologies for this invaluable opportunity and their gracious hospitality. We eagerly anticipate applying the knowledge gained to excel in our respective job roles. Thank you once again for your generosity and support.