On August 12, 2020, amidst the challenges of the pandemic, Don Bosco Tech, Sabbavaram, Andhra Pradesh, hosted an enlightening virtual guest lecture featuring the vibrant Ms. Pavani, a distinguished alumna of the institution and Senior Steward at Bhadrachalam Box Office. With the guidance of Ms. Rama Laxmi, Hospitality Trainer, the session commenced with an atmosphere of enthusiasm and anticipation.

Ms. Pavani's engaging presence immediately set the tone for an interactive and informative session. Encouraging the trainees to introduce themselves, she swiftly established a rapport, fostering a comfortable learning environment. Emphasizing the significance of impression and attitude in the hospitality industry, Ms. Pavani underscored the pivotal role of staff demeanor in ensuring customer satisfaction. She articulated the cardinal rule: the guest, synonymous with the heartbeat of the hotel, should always be treated with utmost respect and deference.

Delving into the intricacies of hotel management, Ms. Pavani elucidated the fundamental departments and their interconnectedness. From Front Office to Food and Beverage Service, her comprehensive overview provided invaluable insights into the multifaceted nature of the industry.

Throughout the session, Ms. Pavani's wisdom resonated with the trainees as she stressed the essence of love, respect, and effective communication in customer interactions. Her words echoed the sentiment that understanding and meeting customer needs are paramount to the success of any establishment. By fostering genuine connections and listening attentively, she emphasized, hotels can cultivate a loyal clientele base.

As the session drew to a close, Ms. Adi Ramalaxmi expressed heartfelt gratitude to Ms. Pavani for her enriching discourse. The trainees departed with a newfound sense of empowerment, equipped with practical knowledge gleaned from an industry veteran. Indeed, the virtual guest lecture transcended the confines of the online realm, leaving a lasting impression on all attendees.