Date: 20-03-2026
Industry/Company Visited: Sky Tech Aviation
Location: Shrepally, Bhowanipur, Kolkata-700020

Organized By: Don Bosco Tech-Monsada

 

Introduction:

As a part of the Digital Mitra B7(260061) program under Don Bosco Tech Society, an industrial visit was organized to provide real-time exposure and experiential learning to the trainees. This visit aimed at bridging the gap between classroom learning and practical implementation in the industry. The Digital Mitra program focuses on equipping underprivileged youth with digital skills relevant to the current job market, and this visit was a step forward in making the learners industry-ready.

Objective of the Visit:

The main objectives of this industrial visit were:

  • To offer practical exposure to the workings of a digital service-based industry.
  • To understand the application of soft skills, digital tools, and communication strategies in a professional environment.
  • To observe the use of digital platforms such as CRM, data management systems, and customer service software.
  • To motivate the students by showing their real career paths and growth opportunities in the digital sector.
  • To help learners envision the professional work culture and discipline expected from industry employees.

Participants:

A total of 4 trainees, accompanied by Mr. Sebak Kumar Munda (Digital Mitra Trainer), participated in the visit. The group was enthusiastic and prepared, having undergone foundational training in computer literacy, digital communication, and workplace readiness.

Overview of the Visit:

Upon arrival, the trainees were warmly welcomed by the company’s HR and training departments. The session started with a brief corporate introduction, where officials shared the company’s history, mission, and services in the digital field, including client interaction, service support, and data processing.

Tour Highlights:

  • A guided walkthrough of different departments: Customer Support Unit, Technical Operations, and Documentation Hub.
  • Live demonstrations of work processes such as digital data entry, client query management through CRM software, and digital documentation validation.
  • A session on Workplace Etiquette and Digital Professionalism, where employees shared insights on adapting to a professional environment.

Trainees were given the chance to ask questions, observe workflow patterns, and engage in dialogue with team members to understand their daily responsibilities and challenges.

Key Learnings and Benefits:

The visit had a profound impact on the trainees, reinforcing their understanding of industry expectations. The following were the key takeaways:

  • Understanding Workflow: Students could see how tasks are managed systematically using digital tools.
  • Team Coordination: They realized the importance of collaboration and communication in delivering seamless customer service.
  • Technical Exposure: Learners witnessed the practical application of the skills they are learning — especially in data handling, CRM usage, and documentation.
  • Workplace Readiness: Exposure to time management, dress code, behavioral protocols, and professionalism.
  • Motivation: Interaction with former trainees or young professionals who had started from similar backgrounds inspired students to stay committed to their learning journey.

Student Reflections:

Many trainees expressed that it was their first visit to a professional corporate setting. Here are a few reflections:

“It was amazing to see how digital work happens in real life. I now understand the value of accuracy and communication.” – Bittu Das

“This visit motivated me to be serious about my training. I want to work in such an environment one day.” – Ishika Biswas

The feedback highlighted the importance of such visits in boosting confidence and preparing them mentally for professional challenges.

Conclusion:

The industrial visit was an enlightening and fruitful experience for the Digital Mitra trainees. It served as an eye-opener, helping them understand the real-world relevance of the skills they are acquiring. It also gave them a glimpse into future job roles they can pursue and motivated them to sharpen their technical and soft skills.

Such initiatives strongly reinforce the training program’s core mission — to empower and prepare underserved youth for sustainable livelihoods in the digital economy.


Team Monsada