Organizer: Don Bosco Tech Monsada
Venue: Hotel Haveli, Krishnanagar
Date of Visit: 18-04-2026
Time: 11:00 a.m.

 

Introduction

On behalf of Don Bosco Tech Monsada, an industrial visit to Hotel Haveli, Krishnanagar was conducted as part of the hospitality training program. The visit aimed to provide students with real-world exposure to hotel operations and the responsibilities of a Guest Service Associate (GSA-B6 (2600091)), helping them connect classroom learning with practical experience.

 

Objectives of the Visit

  • To understand the role and duties of a Guest Service Associate
  • To gain hands-on experience in front office operations
  • To observe professional communication and guest handling
  • To learn customer service standards in the hospitality industry
  • To interact with hotel staff and understand workplace expectations

 

Overview of the Hotel

Hotel Haveli, Krishnanagar is a reputed hotel offering quality accommodation and hospitality services. The hotel is known for maintaining high standards of cleanliness, professionalism, and guest satisfaction.

 

Activities and Hands-on Experience

During the visit, the following activities were observed:

  • Guest Welcome:
    Greeting guests with courtesy, maintaining eye contact, and using polite language.
  • Front Office Operations:
    Observing reception tasks such as handling bookings and guest inquiries.
  • Check-in Process:
    Learning documentation, registration procedures, and room allocation.
  • Guest Interaction:
    Responding to guest needs and resolving queries effectively.
  • Telephone Etiquette:
    Handling calls professionally with clear and polite communication.
  • Coordination with Departments:
    Working with housekeeping and other departments for smooth service.
  • Check-out and Billing:
    Understanding the billing system and ensuring guest satisfaction during departure.

 

Interaction with Hotel Staff

Students had the opportunity to interact with hotel professionals who shared insights on:

  • Daily responsibilities of a GSA
  • Importance of grooming and communication skills
  • Handling guest complaints and difficult situations
  • Career opportunities in the hospitality industry

 

Skills and Knowledge Gained

  • Effective communication and interpersonal skills
  • Customer service and guest handling techniques
  • Professional behavior and grooming standards
  • Teamwork and coordination
  • Problem-solving abilities

 

Key Observations

  • First impressions are very important in hospitality
  • Guest satisfaction is the primary goal
  • Team coordination ensures smooth operations
  • Professionalism and politeness are essential at all times

 

Conclusion

The industrial visit conducted on behalf of Don Bosco Tech Monsada was highly informative and enriching. It provided valuable hands-on experience and deepened understanding of hotel operations and the role of a Guest Service Associate for the students. This experience will help in building confidence and preparing for future careers in the hospitality industry.