On July 8, 2021, Don Bosco Tech Chandigarh have arranged a guest lecture for the CRM batch on the Zoom meeting app. It was for BPO/KPO/CALL CENTERS beginner’s executives. It was conducted by MR. NEERAJ VERMA. He is a SENIOR MANAGER IN IT Company (IBM), IN IT Park, Chandigarh, and MR. Neeraj Verma is also Ex. Service person of J.W. Marriot sector 35, Chandigarh. He has discussed how to/bpo works. Our trainees of the Chandigarh location have joined this session. There were 2 trainers and approximately 19 trainees present in this session. It was great learning for all of us. Students asked lots of queries about him. He shared his experiences and told us how to and to engage in cold calling for sales, telemarketing, conducting surveys, and setting up appointments and he also make aware the students that in this growing world how we need to make our C.V. so that is would tell our correct information about us (candidate). He told us there is a great future in this category. We all felt very grateful that we have attended this session. The trainees felt motivated after the guest lecture and they felt they also give this knowledge to others. AND MAKE INDIA a developed country. And at the end, everybody gave thanks to Don Bosco Tech.