Mr. Sandeep Kumar (Assistant Manager at Eclerx) from Sector 12, Chandigarh was invited for a guest lecture. He started his career from the BPO sector with Eclerx as a Junior Analyst and has ample experience in the BPO sector. He visited our center and shared his experience with the trainees of BPO Domain.

Mr. Kumar introduced himself to the trainees and started his conversation with the trainees. He started with the basics of the BPO sector and discussed all the important points related to the same sector and discussed the growth rate in the BPO sector. Apart from this, he also shared the information related to various things that should be taken care of at the workplace like integrity, discipline, punctuality, honesty, dedication towards work and way of talking. As this industry is mainly based on customer service, he also talked about the importance of communication skills in this sector.

Then, he discussed various types of BPO’s and different types of processes like front-end, back-end, etc. He finally comes to an end by resolving the queries of all the trainees and motivated them to be focused at training time so that they can learn well be independent financially to support their families and wished them the best for their future.

The trainees felt very happy and motivated after the guest lecture and they promised that they also give complete dedication and focus towards training and can get a job as well after the completion of training.