On January 4, 2025, DON BOSCO TECH CHANDIGARH hosted an enlightening guest lecture that left a lasting impression on its students. The session, titled "Knowledge of Customer Care Executive and Its Benefits or Future Advantages," was led by the esteemed Mrs. Puspa, a seasoned professional in customer care and service management.
The lecture unfolded as an engaging journey into the world of customer service, offering students a glimpse into the dynamic role of a Customer Care Executive (CCE). Mrs. Puspa shared her wealth of experience, shedding light on the responsibilities, challenges, and rewards associated with the profession. From addressing customer inquiries to resolving issues and nurturing positive relationships, students were introduced to the pivotal functions that define a CCE’s day-to-day work.
Beyond the role itself, the session opened doors to new perspectives, exploring the broader impact of customer service in today’s fast-paced and competitive business environment. Mrs. Puspa delved into the essential competencies required to excel in the field—effective communication, sharp problem-solving abilities, and strong interpersonal skills—emphasizing their relevance not just in customer care but across all professional domains.
What made the session truly captivating was the focus on career growth. Mrs. Puspa illuminated the pathways for advancement within the customer service industry, from entry-level roles to leadership positions. She also highlighted how the skills developed as a CCE—such as teamwork, time management, and empathy—serve as stepping stones for a diverse range of career opportunities.
The students listened intently, finding themselves drawn to the possibilities within the customer service sector. The lecture inspired them to consider this career path and motivated them to cultivate the vital skills discussed. The enthusiasm in the room was palpable as students asked thoughtful questions and expressed a keen interest in the subject.
The institution takes pride in organizing such impactful events and extends heartfelt thanks to Mrs. Puspa for her valuable contribution. Her insights not only informed but also inspired, making the session a memorable and transformative experience for all who attended.