On June 19th, a cohort of 14 trainees from the Food and Beverage Service Associates Batch-1, part of the Skills Meghalaya project under the Don Bosco Tech Society-Shillong center, reached a pivotal moment in their professional journey. They embarked on a practical learning experience at Courtyard Marriott in Shillong, Meghalaya, an opportunity that greatly expanded their practical skills and deepened their understanding of the dynamic hospitality industry.
The evening began with thorough preparation and setup, immersing the trainees in the meticulous standards of Courtyard Marriott, where attention to detail reigns supreme. Guided by seasoned staff, the trainees acquainted themselves with the layout of the dining area and the precise handling of crockery and cutlery. Each piece was meticulously inspected, wiped, and polished, underscoring the critical importance of hygiene, presentation, and teamwork in delivering an exceptional dining experience. This initial task set the tone for the evening, highlighting the hotel’s unwavering commitment to excellence.
A notable highlight was the opportunity to serve starters to the guests, a task that demanded both technical proficiency and refined interpersonal skills. The trainees mastered the art of engaging with guests courteously and confidently, ensuring that each interaction enhanced the dining experience from the very beginning. This exercise emphasized the significance of anticipating guest needs, maintaining a professional demeanor, and working efficiently under pressure. Serving at Courtyard Marriott revealed that hospitality is as much about warmth and attentiveness as it is about precision and efficiency.
Transporting delicate alcohol glasses from the kitchen to the bar was another pivotal task. This responsibility taught the trainees the importance of careful handling and acute attention to detail. They learned techniques to balance trays securely and navigate through the bustling kitchen environment with grace and poise. This experience highlighted the critical role of logistics in ensuring that beverages are served promptly and in perfect condition, reflecting the hotel’s dedication to maintaining high standards.
In the dining room, the focus was on the art of setting tables and strategically placing water bottles. This seemingly simple yet essential task deepened the trainees' appreciation for the nuances of table arrangement and guest convenience. They meticulously arranged each setting, ensuring that every detail—from the placement of cutlery to the positioning of water bottles—contributed to a seamless and inviting atmosphere. Through this hands-on practice, they recognized that even the smallest gestures can leave a lasting impression on guests, enhancing their overall dining experience.
As the evening progressed, the trainees seamlessly transitioned to the roles of clearance and cleanliness. This involved swiftly and discreetly removing used crockery and cutlery from tables, maintaining the smooth flow of service without disrupting guests. They learned the importance of efficiency in clearing tables while maintaining a discreet presence, respecting guests' privacy and comfort. This aspect of the experience underscored the hotel’s commitment to cleanliness and guest satisfaction, reinforcing the notion that every interaction—from service to cleanup—is an opportunity to uphold the highest standards of hospitality.
The day at Courtyard Marriott was not merely a practical exercise but a transformative journey into the essence of hospitality. The trainees had the privilege of learning from seasoned professionals who generously shared their expertise and passion for service. Each task—from preparing tables to serving guests—was a testament to the hotel’s dedication to excellence and the artistry of hospitality. Reflecting on the experience, the trainees are inspired by the lessons learned and the memories created. Their time at Courtyard Marriott has equipped them with invaluable skills, insights, and confidence to pursue careers in the vibrant and rewarding field of food and beverage service. They are profoundly grateful for the opportunity to contribute to the hotel’s commitment to exceptional service and look forward to applying their newfound knowledge in their future endeavors.
This experience at Courtyard Marriott has not only shaped their professional growth but also reaffirmed their passion for hospitality. The trainees leave with a profound sense of gratitude and enthusiasm, eager to embark on the next chapter of their journey, armed with skills that will undoubtedly set them apart in the world of hospitality.