The final assessment for the IT Customer Care Executive course under Batch ID B3-250383 was successfully conducted at Don Bosco Tech, Kollam on Friday, October 31, 2025. The evaluation, facilitated by Navriti Technologies Pvt. Ltd., marked the culmination of a focused 55-day skill development journey aimed at transforming young learners into confident and capable professionals for the service industry.

The day began with a special awareness session led by Mr. R. Krishnakumar, State MIS of Don Bosco Tech Kollam. In his interaction with the trainees, he spoke about the importance of discipline, steady learning, and setting long-term professional goals. His motivating words encouraged students to dream beyond the course and visualize a future built on dedication and self-belief. The session set an energetic and inspiring tone for the day ahead.

The assessment commenced at 11:40 AM and continued until 4:00 PM under the supervision of assessors from Navriti Technologies. Students were evaluated on both theoretical knowledge and practical competence, reflecting real workplace scenarios. Through structured tasks and problem-based activities, participants demonstrated their understanding of customer care operations, communication etiquette, digital tools, and confidence in managing client interactions. The assessment was not merely a test of learning but an experience designed to prepare them for industry expectations and workplace demands.

Supported and funded by Accenture, the IT Customer Care Executive program at Don Bosco Tech Kollam has played a vital role in providing underprivileged youth with career-oriented training and new opportunities for livelihood. The curriculum blended classroom instruction with hands-on learning, ensuring that students built strong technical skills along with essential soft skills such as customer engagement, problem-solving, and professionalism.

Assessors appreciated the students’ preparedness, clarity of knowledge, and their practical approach to scenarios presented during the evaluation. Their performance reflected the quality and effectiveness of the structured training practices adopted at the center.

The final assessment symbolized far more than the completion of a course. For many students, it represented the beginning of a new journey toward economic independence and meaningful employment. The event reaffirmed Don Bosco Tech Kollam’s commitment to providing accessible, high-impact vocational training that empowers young people, nurtures potential, and shapes the workforce of tomorrow.