On October 16, 2023, the Jalandhar Centre successfully organized a guest lecture for the Customer Care Executive (CCE) domain, featuring Mr. Arun Dhiman, a senior tele-caller at Reliance Mall with over two years of professional experience.
The event commenced with Mr. Dhiman's self-introduction and an overview of his role at Reliance Mall. Engaging with the trainees, he posed the question, "What is a Customer Care Executive?" eliciting thoughtful responses from the students. Building on this interactive start, Mr. Dhiman delved into the telecom field, highlighting various career opportunities within it.
Sharing his own journey, Mr. Dhiman recounted his early days as a tele-caller, describing it as a pivotal learning phase. He emphasized how interacting with a diverse range of customers enhanced his communication skills and boosted his confidence, enabling him to handle any consumer situation with ease. He encouraged the trainees to focus on developing their skills and personal growth, underlining the importance of self-improvement in their professional journey.
Mr. Dhiman's insights and experiences provided valuable takeaways for the students, inspiring them to stay dedicated to their studies and personal development. The lecture concluded with an engaging Q&A session, where Mr. Dhiman addressed various questions from the students, further enriching their understanding of the telecom industry and the role of a Customer Care Executive.
Overall, the guest lecture by Mr. Arun Dhiman was a highly productive and enlightening experience, leaving the students more motivated and better prepared for their future careers.