On August 8, 2023, the trainees of the Customer Care Executive (CCE) program at DB Tech Nakodar were privileged to attend an enlightening guest lecture by Mr. Ashok Kumar, a seasoned senior tele-caller with over three years of experience in local telesales. His insights into the tele-calling profession left a lasting impression on the audience.
Mr. Kumar commenced his session by outlining the essential duties and responsibilities of a tele-caller, setting the stage for a deeper understanding of the role. He emphasized the multifaceted skills that can be honed through tele-calling, particularly highlighting how interaction with customers of varying behaviors can significantly enhance communication skills.
Diving deeper, Mr. Kumar shared his expertise on the pivotal role of social media in firm reputation management, a topic that resonated well with the trainees given the current digital age. He also shed light on the latest trends in customer relationship management (CRM), stressing the importance of staying updated with these trends to excel in the field.
The lecture took an engaging turn as Mr. Kumar discussed the practical application of CRM software in his company. He elaborated on the various CRM vendors available, offering the trainees a comprehensive overview of the tools that streamline customer relationship processes. This practical knowledge was particularly valuable for the students, providing them with a glimpse into real-world applications of theoretical concepts.
Mr. Kumar then opened the floor to questions, addressing the trainees' queries with clarity and depth. He underscored the importance of the knowledge imparted by their trainers, linking it to career prospects both in India and abroad. His insights into the potential growth in economically strong states in India were particularly encouraging for the students, broadening their horizons and aspirations.
In a captivating conclusion, Mr. Kumar made a live call to one of his long-time customers, putting the conversation on speaker mode. This live demonstration gave the trainees a firsthand experience of effective tele-calling techniques, leaving them enthralled and inspired.
This insightful session not only boosted the confidence of the trainees but also motivated them to be more attentive and proactive in their learning journey. Mr. Ashok Kumar's lecture was a blend of practical wisdom and forward-thinking advice, making it an unforgettable experience for all attendees.