On Wednesday, 5th June 2024, Don Bosco Tech Jalandhar organized an insightful guest lecture for Customer Care Executive trainees, aimed at providing an in-depth look into the dynamic world of the telecom sector. The lecture was delivered by Dr. Neha Verma, a seasoned professional with nearly five years of experience in the telecom field. Her session was designed to equip participants with a thorough understanding of the role, responsibilities, challenges, and opportunities in this vibrant industry.
Dr. Neha began by highlighting the primary responsibilities of a telecaller, which include making outbound calls to potential customers or clients to promote products or services, generate leads, or conduct surveys. She emphasized that effective communication skills, persuasive techniques, and comprehensive product knowledge are essential for telecallers. The significance of excellent communication skills was underscored, as these are crucial for engaging customers over the phone. Dr. Neha shared practical tips for improving these skills, such as maintaining a friendly tone, using positive language, and adapting one's communication style to suit the customer's preferences.
One of the most intriguing aspects of the lecture was the discussion on the challenges faced by telecallers. Dr. Neha candidly addressed the common obstacles, including dealing with rejection, handling irate customers, and meeting sales targets. She highlighted that maintaining a positive attitude and seeking support from colleagues and supervisors are key strategies for overcoming these challenges.
Overall, the lecture was highly enlightening and left the trainees with a renewed sense of enthusiasm and confidence in their ability to succeed in various workplace settings. The knowledge and practical advice shared by Dr. Neha Verma were invaluable, making the event a memorable and enriching experience for all attendees.