On December 18, 2024, Don Bosco Tech Jalandhar Centre hosted an inspiring guest lecture for the domain trainees of the Customer Care Executive Domestic Non-Voice program. The guest for the occasion was none other than the center’s proud alumnus, Mr. Lakhwinder Singh, now a Senior Collection Agent at IDFC Bank. His enthusiasm to return to the center and share his journey was evident, as he expressed heartfelt gratitude to the trainers for inviting him to serve as a Guest Lecturer.

The session began with Mr. Lakhwinder introducing himself to the trainees and recounting his time as a student at the center. He spoke about his struggles before joining the program, how he discovered Don Bosco Tech, and the transformative role the training played in reshaping his life and that of his family. He expressed deep appreciation for the unwavering support of his trainers and peers, emphasizing how the program equipped him with the essential skills that have become the foundation of his career.

In an engaging and candid manner, he shared his early experiences in the industry, starting with his first role as a Tele Caller. Mr. Lakhwinder opened up about the initial challenges he faced, including the pressures of meeting targets and handling difficult customer interactions. However, he credited the training he received at Don Bosco Tech and the guidance from his seniors for helping him overcome these hurdles. With determination and continuous improvement, he eventually established himself as a valued employee in his organization.

During the session, he offered trainees invaluable insights into the Customer Care Executive domain. Drawing from his own experiences, he spoke about the art of dealing with customers, highlighting the importance of empathy and emotional intelligence. He stressed that while customers may not always respond as expected, it is vital to remain patient, understand their perspective, and manage emotions effectively. According to him, a polite and professional demeanor is key to maintaining long-term relationships with existing customers while attracting new ones. He cautioned that poor behavior could harm not just the individual but also the organization’s reputation.

The session concluded with a discussion about his current role at IDFC Bank and the journey that led to his promotion as a Senior Collection Agent. His story resonated deeply with the trainees, inspiring them to visualize their own potential career paths. The trainees left the session motivated and filled with hope, eager to apply the lessons they had learned to set ambitious goals for their futures.

This guest lecture was more than just a learning experience; it was a testament to the transformative power of skill development and perseverance. The event will undoubtedly be remembered by the trainees as a pivotal moment in their journey toward success.