On August 13, 2024, DB Tech, Jalandhar, hosted an inspiring guest lecture for their CCE trainees, featuring Mr. Ruchit Chopra, a seasoned professional with nearly two years of experience in the field. The session promised to be both insightful and exciting, and it certainly delivered.
Mr. Chopra kicked off the lecture with an engaging overview of the pivotal role of a Tele Caller in today’s fast-paced business environment. He emphasized the dynamic responsibilities associated with the job, shedding light on the importance of multitasking and customer handling. With a clear and concise breakdown, he helped the trainees understand how crucial the position is in driving customer satisfaction and company growth.
As the lecture progressed, Mr. Chopra delved into the skills that can be honed through this role, particularly highlighting the enhancement of communication abilities. He explained how interacting with customers from diverse backgrounds helps refine both verbal and written communication. His vivid examples made it clear that working as a Tele Caller offers invaluable opportunities for personal and professional development.
One of the most intriguing segments of the session was Mr. Chopra’s discussion on the impact of social media in managing a company's reputation and the latest trends in customer relationship management (CRM). He captivated the trainees with real-world examples of how CRM software plays a pivotal role in streamlining operations and enhancing customer experiences. Additionally, he explored various CRM vendors, providing trainees with a deeper understanding of the tools companies use to succeed in the competitive market.
Mr. Chopra's ability to break down complex concepts into practical, actionable advice struck a chord with the audience. He encouraged the trainees to focus on gaining not just theoretical knowledge but also hands-on experience, urging them to apply what they learn in their training to real-world scenarios.
The session concluded with an interactive Q&A, where Mr. Chopra patiently addressed the trainees’ queries, further solidifying their understanding. His insights into the future scope of the industry and the value of the knowledge they are acquiring left a lasting impression.
Overall, the trainees were deeply inspired by the lecture, appreciating the fresh perspective from an industry professional. The energy in the room was palpable, as Mr. Chopra's words reignited their enthusiasm and boosted their confidence. This session was more than just a talk; it was a catalyst that motivated the students to make the most of their three-month training period, equipping them with both knowledge and the drive to excel.