On 16th August 2025, the trainees from the IT CRM and Digital Mitra batches embarked on an exposure visit to Easy Buy Mart, a dynamic retail hub that offered them an enriching blend of learning and experience. The visit was designed to bridge the gap between classroom knowledge and real-world practice, immersing the trainees in the everyday workings of modern retail operations.

Guided by the dedicated support of staff members Shobha Belamagi, Shruti, and Shreekant, the students explored the nuances of customer engagement, billing systems, and store management with keen curiosity. What began as an observation soon turned into an eye-opening experience, as they witnessed how theory translated into action on the shop floor.

From understanding the importance of patience and empathy in customer handling, to discovering the precision and accuracy required in billing, every moment provided fresh insights into the responsibilities of retail professionals. The trainees also observed how teamwork, communication, and attention to detail come together seamlessly to ensure customer satisfaction and smooth store functioning.

The exposure visit not only strengthened their technical and interpersonal skills but also sparked a deeper appreciation of the retail industry’s fast-paced environment. By the end of the day, the trainees carried with them not just knowledge, but a renewed sense of confidence and clarity about their future roles in customer relationship management.

This experiential learning journey proved to be a milestone for the participants, marking a step forward in their transformation into industry-ready professionals