Don Bosco Tech, Sambalpur organized an insightful guest lecture for Batch 04 on October 31, 2025, focusing on the dynamic role of an IT Customer Care Executive. The session commenced with a warm welcome address by Mr. Sarada Prasad Nanda, who introduced the esteemed guest speaker, Mr. Jibardhan Mahanda, Area Sales Manager at Goumaya Agro Pvt. Ltd., Bargarh, Odisha.

Mr. Jibardhan began by congratulating the trainees for choosing a promising career path as IT Customer Care Executives — a vital role that bridges the gap between technology providers and end users. He elaborated on the key responsibilities of the position, including managing customer interactions via calls, emails, and chats; resolving and documenting technical issues; tracking service tickets; and maintaining accurate service records. He emphasized that beyond troubleshooting, customer care executives play an essential role in educating users and preventing recurring problems.

Drawing from his own professional journey, Mr. Jibardhan shared how determination, continuous learning, and perseverance helped him progress from an entry-level position to a managerial role. His personal experiences and practical insights inspired the trainees to approach their careers with dedication, confidence, and a growth mindset.

The session was highly interactive, with trainees actively engaging in discussions and gaining a deeper understanding of the evolving expectations within the IT customer care industry.

The event concluded with a heartfelt vote of thanks delivered by Mr. Dillip Kumar Behera, who expressed sincere appreciation for Mr. Jibardhan’s time, guidance, and motivational address.

Overall, the lecture proved to be an enriching and motivating experience, equipping the trainees with valuable knowledge and inspiration to pursue their professional goals with focus and resilience.