On July 8, 2025, Don Bosco Tech organized an engaging and insightful field visit to the newly launched shop at 36 D, Chandigarh, exclusively for e-commerce students eager to bridge the gap between theory and real-world business operations. This visit was not just a routine outing but a deep dive into the dynamic world of e-commerce, offering students a rare opportunity to observe and understand the intricate workings behind a successful online retail operation.

The primary goal was clear: to explore the operational model of the shop, uncover potential partnership opportunities, and gain a comprehensive understanding of supply chain management in action. As the students stepped inside, they were immediately immersed in the fast-paced environment where customer support plays a pivotal role. Witnessing the customer support team patiently and professionally handle inquiries, resolve issues, and manage returns and complaints was a real eye-opener, revealing the human touch that drives customer satisfaction in digital commerce.

Beyond customer interactions, the students were given an exclusive behind-the-scenes tour of the backend systems powering the platform. They observed how inventory is meticulously tracked and managed, shipments are monitored in real-time, and payments are securely processed, underscoring the technological backbone essential for smooth e-commerce operations.

One of the standout moments was the exploration of the logistics section. Here, students gained firsthand knowledge of the critical partnership between the company and its courier services, learning how precise coordination ensures timely and reliable order deliveries—an often underestimated yet vital part of customer experience.

The marketing team then captivated the students with insights into their innovative strategies, revealing how social media campaigns and targeted email marketing not only attract new customers but also nurture loyalty, driving repeat business. They shared how continuous customer feedback is harnessed to refine services and implement strategic initiatives, effectively boosting sales and enhancing the overall shopping experience.

For many attendees, this visit transformed abstract classroom concepts into tangible realities, elevating their understanding of e-commerce operations and sharpening both their technical and soft skills. The experience sparked enthusiasm and inspired new perspectives on the complexities and collaborative efforts behind a thriving online business.

At the conclusion of the visit, the students expressed immense gratitude to Don Bosco Tech for facilitating such a valuable and immersive learning opportunity. They eagerly encouraged the institution to arrange more such field visits in the future, recognizing the profound impact these experiences have on their practical knowledge and career readiness.

This event on July 8, 2025, stands as a testament to the power of experiential learning—turning curiosity into clarity, and classroom theory into hands-on expertise.