On 26th June 2025, students from the IT Customer Care Executive (IT-CCE) course at Don Bosco Tech participated in an insightful field visit to Visa Stone Immigration, a reputed immigration consultancy located in Sector 36, Chandigarh. The visit aimed to provide students with practical exposure to customer service practices and a deeper understanding of the operations within the immigration sector.

The students were warmly received by Ms. Simran, the Manager at Visa Stone Immigration, who conducted an engaging and highly informative session. She began by walking the students through the core components of the immigration process, including different types of visas, the significance of accurate documentation, and the step-by-step procedures involved in client consultations. Her explanations transformed complex legal and procedural information into understandable concepts, helping students grasp the real-world implications of immigration services.

Beyond technical processes, the session delved into the human side of the business—customer care. Ms. Simran shared her extensive experience in handling diverse client needs and emphasized essential soft skills such as clear communication, active listening, patience, and empathy. Through real-life examples and practical tips, she illustrated how to navigate difficult situations professionally, manage client expectations, and resolve complaints while maintaining a positive and respectful attitude. She also discussed how professionalism, tone, and demeanor can influence client relationships and impact the overall customer experience.

The students found the interaction both eye-opening and inspiring. They actively engaged in the session, asking relevant questions and seeking advice on how to build successful careers in customer service roles. For many, the visit was a turning point that helped connect their academic learning to practical industry scenarios. It broadened their perspective on the importance of customer care, not just as a skill but as a vital part of client-focused industries like immigration.

At the end of the visit, students expressed their appreciation for the opportunity. They noted that the experience significantly boosted their confidence and enhanced their understanding of workplace professionalism. Many shared that they now have a clearer vision of their future roles in customer care and requested more such field visits to continue expanding their industry knowledge.

The field visit to Visa Stone Immigration proved to be an enriching and transformative experience, reinforcing Don Bosco Tech’s commitment to experiential learning and preparing students for meaningful careers in the service sector.