On June 17, 2025, Don Bosco Tech Society, Jalandhar Centre, came alive with inspiration and enthusiasm as it hosted a remarkable Alumni Guest Lecture for the trainees of the IT Customer Care Executive (IT CCE) program. Far from a routine classroom session, this event was a dynamic encounter that connected academic learning with real-world experience, giving trainees a vivid glimpse into the professional world awaiting them.

The highlight of the session was the presence of Miss Rachana, a distinguished alumna of the centre and now a thriving Sales Associate at Quess Corp Limited. Her return to Don Bosco was more than just a visit — it was a full-circle moment filled with motivation, honesty, and hard-earned wisdom. Her journey from trainee to working professional served as living proof that with dedication and skill, great heights can be reached.

The event was set in motion by Mr. Harpreet Singh, IT CCE Trainer, who welcomed the audience and introduced Miss Rachana with genuine pride. Recalling her dedication and perseverance during her training, he framed the session as not just a lecture, but a celebration of growth.

When Miss Rachana took the floor, the room transformed into a space of discovery. She shared how the foundational training at Don Bosco Tech — especially in communication, customer service, and problem-solving — became her stepping stones in the corporate world. Through engaging storytelling, she walked the trainees through real-life challenges she faced, and how she overcame them using the very skills they are currently learning. Her honest reflections on navigating the early days of her career brought a sense of clarity and relevance to the training process.

The session became even more impactful as it turned into an open forum. Trainees eagerly asked questions about handling pressure, improving communication, and growing professionally in fast-paced environments. Miss Rachana's responses were practical, relatable, and filled with valuable advice. Her approachable nature turned the session into a true conversation, not just a lecture.

A strong theme that emerged was the power of professionalism in customer service. Both Miss Rachana and Mr. Harpreet emphasized that traits like patience, empathy, and respectful communication are not only key to individual success but are essential in upholding the reputation of any organization. The trainees learned that every customer interaction is an opportunity to build trust and demonstrate reliability.

As the event concluded, the impact was undeniable. The room buzzed with newfound excitement, confidence, and direction. Trainees walked away with more than just answers — they left with a renewed sense of purpose, inspired by someone who once sat in the same seats and now stands confidently in the professional world.

This guest lecture was not just an event on the calendar — it was a defining moment, showing the trainees that their future is not a distant dream, but a very achievable reality.