On October 9, 2025, Don Bosco Tech Society, Jalandhar, hosted an enriching guest lecture for IT Customer Care trainees, featuring Kiran, Relationship Manager at Relegence Salon. The session provided students with a unique opportunity to gain firsthand insights into workplace professionalism, effective customer interactions, and strategies for career growth in service-oriented roles.
Drawing from her extensive industry experience, Kiran emphasized the significance of effective communication, empathy, and professionalism in nurturing lasting client relationships. She shared practical techniques for attracting and retaining clients while highlighting the importance of maintaining a positive mindset and embracing continuous learning. A particularly valuable takeaway was the need to handle challenging customer interactions with composure and respect, underscoring that professionalism extends beyond technical skills.
The lecture stood out for its interactive nature, with students actively participating through questions and discussions. Kiran’s use of real-world examples and relatable scenarios made complex concepts approachable, leaving students with actionable insights they could immediately apply in their roles. Her approachable demeanor and storytelling style transformed the session into a dynamic learning experience, making the challenges and rewards of customer service tangible and engaging.
The event was meticulously organized by Himanshu Panday, IT-CCE trainer, whose efforts ensured that students could benefit directly from the expertise of a seasoned professional. The session not only expanded students’ understanding of customer care but also inspired them to cultivate professional habits, prioritize relationship-building, and embrace a customer-first approach in their future careers.
Overall, the lecture proved to be an invaluable experience, equipping students with practical knowledge and fresh perspectives that will guide them as they step into the professional world. The participants expressed sincere gratitude to Kiran and Himanshu for offering such an insightful and motivating learning opportunity.